We are unable to process a refund for your order if you refuse payment of any incurred customs fees. These charges differ by country and we are not liable for any customs or clearance charges you incur.
If the item is returned outside of the timeframe stated aboveĬustom and Other Charges Custom and clearance fees are charged in addition to international shipping costs.If the piece is earrings, due to sanitary reasons we cannot accept returns on earrings.A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.You will be responsible for your own shipping cost on return. To organise a return, please email at Please allow 7 days for your refund to be processed once received. Returns Policy If you change your mind about your piece we will happily offer a refund less shipping costs, within the first 7 days of contacting me and 14 days of shipping back your piece after delivery. However the usual transit time is 7 – 15 business days. Please understand it might be delayed for a few weeks if this happens.
*International shipping delays: When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. However not all orders will be delayed, please just refer to above timeframe for maximum delivery time. For Australia and New Zealand is orders, please expect 1-5 business days delays, and for international orders please expect 1-2 weeks delay. *Please note due to Covid-19, all shipping process is slower and there are some delay especially for international deliveries. How long to process your order? Necklaces & Bracelets: 1-3 business days Rings: 1-5 business days.įree Shipping for all orders over $100 AUD.
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